Using Tender Correct to correct a sale approved at the pinpad

Normally, the Tender Correct function is used if a sale was meant to be an EFTPOS sale, but the clerk accidentally tenders to Cash. In this case, Tender Correct is meant to be used when the customer is still there and their card can be swiped.

In some situations, an EFTPOS transaction is successful and approved on the pinpad, but this approval is not received by Idealpos. To re-classify that transaction as EFTPOS without re-swiping the customer card, following these step.

1. In Setup > Function Descriptors, modify the EFTPOS tender and temporarily untick 'EFTPOS' so it is temporarily not integrated.

2. Use the Tender Correct button to find the Cash transaction, and it will be changed to EFTPOS.

3. In Setup > Function Descriptors, modify the EFTPOS tender and tick 'EFTPOS' to reinstate integration.