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Tyro popup does not display when selecting an integrated EFTPOS tender

Problem:
On Windows 11, when pressing a Tyro-integrated EFTPOS tender, the Tyro popup does not display, and instead returns to the Idealpos tender screen.

The IpsError.log has this error:
ERROR TRYING TO CREATE TYRO OBJECT. ERROR -2147020345 : An Application Control policy has blocked this file.

Cause:
This can be caused by having Smart App Control on.

Fix:
Check Windows Settings > Privacy & security > App & browser control > Smart App control settings. If this is on, this would be the cause of the issue. Switch to Off.