Chargeable Support for Idealpos

Last updated 21 May 2026

The Idealpos Reseller Support Team charges for support to the Resellers on old versions of Idealpos Software and to provide support on upgrading from V5.0, 5.5, 6.0, 7.0 and 7.1 to version 8. 

As of 1 Jan 2023, old versions of the software include: Idealpos V5.0, 5.5, 6.0, 7.0 and 7.1, Ideal Kitchen Monitor 1.0 and Ideal Webit 3.0. There is a minimum charge of 1/2 hour (or $50). Thereafter, rates are $25 per 15 min block. 

The support agent will confirm with you if you wish to proceed with the support charges prior to commencing any support. Resellers who contact our helpdesk for support will be asked to provide the details of the Customer so that licencing details are checked before providing support. 

Support for Idealpos 8 and greater is free, and you are encouraged to upgrade any site to take advantage of this.